Privacy Policy

1. Accountability & Privacy Representative

This website is operated by RPtronics Kft., a Hungarian limited liability company, registered under company number 01-09-456174, represented by its Managing Director and Privacy Officer, Arnaud LE SERBON.

Corporate Office: 1141 Budapest, Szugló utca 125/E A. ép. C. lház. 015. ajtó, Hungary.
EU VAT Identification Number: HU33045292.

2. Personal Information We Collect

In accordance with Canadian data minimization principles, we only collect personal information necessary to process your transactions and secure our systems:

• Transaction & Contact Info: Full name, billing address, shipping address, telephone number, and email address.
• Technical & Security Data: IP address, device connection parameters, server interaction logs, and cryptographic hashes managed by our proprietary Proof-of-Work script to actively mitigate brute-force entries and malicious denial-of-service (DoS) attempts.
• Profile Information: User account initials used to render a secure, persistent profile avatar within your customer dashboard.

3. Purpose of Collection & Express Consent

By placing an order or creating an account on our website, you provide meaningful consent for RPtronics to utilize your data for these identified purposes:

• Fulfilling Orders: Processing electronic payments, validating cross-border commercial configurations, and compiling official commercial invoices.
• Logistics & Delivery: Disclosing required name, telephone, and address files strictly to our logistics partners (such as Canada Post, DHL, DPD, UPS, or FedEx) to dispatch your orders from our center in Porte de Savoie, France, to your Canadian address.
• Server Security: Validating cryptographic parameters within our custom PHP backend to monitor and actively protect our database against unpermitted intrusions.

We do not use your personal information for secondary marketing profiles or target you with automated cross-behavioral third-party advertising. Your data is never sold or traded.

4. Cross-Border Data Transfers & Storage

Your personal information is transferred outside of Canada and stored on cloud server systems located within the European Union. Our cloud infrastructure is provided by OVHCLOUD (Roubaix, France) and operates under isolated, encrypted hosting configurations. Personal data stored in the EU benefits from rigorous legal protection and data privacy models that offer an equivalent level of security to Canadian standards.

5. Retention and Safeguards

System connection logs and cybersecurity technical metadata are cleared automatically within 12 months. E-commerce transactional records and tax accounting bills are retained for longer periods to fulfill standard European and Hungarian audit and financial regulatory timelines (typically 5 to 10 years).

6. Your Individual Rights (PIPEDA & Provincial Privacy Laws)

Canadian consumers (including residents of Alberta, British Columbia, and Quebec under Law 25) possess distinct statutory rights regarding the collection and governance of their personal data:

• Right of Access: The right to challenge the accuracy and completeness of your records and obtain an intelligible copy of your personal data file.
• Right to Rectification: The right to request quick corrections or modifications to inaccurate or missing details.
• Right to Withdraw Consent: The right to revoke consent for data processing at any time, subject to statutory exemptions (such as completing an incomplete financial trade or complying with mandatory corporate audit records).

To exercise any of these individual privileges, please log a secure inquiry through our official website contact form or send an electronic mail to our Privacy Officer. If you believe your data has been handled inappropriately, you have the right to lodge an official complaint with the Office of the Privacy Commissioner of Canada (OPC).

7. Technical Cookies & Digital Tracking

We avoid the deployment of commercial cross-site pixel trackers or third-party behavioral profile modules. Our web application deploys strictly functional, custom PHP session tokens designed to preserve your browsing parameters (such as maintaining items in your e-commerce shopping cart and managing safe authentication while connected to your account dashboard).